All Your Questions.
hello@hippofloors.au
0406 304 357
Brisbane, Queensland

Office Hours
Monday to Friday, 9:00AM – 5:00PM

Warehouse Hours
Monday to Friday, 7:30AM – 3:00PM

We aim to respond to all emails within 1 hour. For urgent enquiries, please give us a call.

ABN 92 696 638 794

Frequently Asked Questions.
Do you have a showroom I can visit?

We are an online only business based in Albion, Brisbane. We do not have a physical showroom but we make up for it with free samples delivered straight to your door. You can see and feel the actual product in your own space with your own lighting which is honestly a better way to choose flooring than standing in a showroom under fluorescent lights. If you are local to Brisbane and want to chat in person, get in touch and we can arrange something.
What is the fastest way to get a response?

Call or text Jordan directly on 0406 304 357. You will get a real person, not a call centre. For less urgent questions, email hello@hippofloors.au or use the contact form on this page. We aim to reply to every email within a few hours during business hours. If you message us on Instagram or Facebook we will see that too.
What are your business hours?

We are generally available Monday to Friday 7am to 5pm and Saturdays by arrangement. If you call outside those hours, leave a message or send a text and we will get back to you first thing. Emails and contact form submissions are checked throughout the day.
Can I get a quote for my project?

Yes absolutely. Send us your room measurements (length and width in metres) and which product you are interested in and we will put together a quote for you. If you are not sure on the product yet, tell us about your space and budget and we will recommend the best option. You can email us, call us or fill in the contact form on this page.
Do you deliver outside Brisbane?

Yes we deliver Australia wide. Most orders are dispatched within 2 to 5 business days. Brisbane and South East Queensland deliveries are usually faster. You will receive tracking details as soon as your order ships. If you need flooring by a specific date just let us know and we will do our best.
Can I arrange installation through you?

Yes if you are in the Brisbane area we have partnered installers who can quote and install for you. Just mention it when you get in touch and we will set you up with a quote. Our installers are experienced with all our products and follow Australian standards. For customers outside Brisbane we can only supply the product but our click lock floors are designed for easy DIY installation.
I have an issue with my order. Who do I contact?

Contact us directly. Call Jordan on 0406 304 357 or email hello@hippofloors.au. We take issues seriously and deal with them personally. If something arrived damaged or is not what you expected, get in touch straight away and we will sort it out. You are not dealing with a big company here so things get resolved quickly.
Are you on social media?

Yes you can find us on Instagram and Facebook. We post project photos, product updates and flooring tips. It is also another way to reach us if you prefer messaging through socials. Search for Hippo Floors or check the links in our website footer.